About Us

Terms and Conditions

1. DEFINITIONS
1.1 “Acceptance Date” means the date on which the customer accepted this agreement.
1.2 “Activation Date” means the date on which MKCNET will give the customer access to and/or enable the customer to use a product or service;
1.3 “Acceptable Use Policy” (AUP) means the policy, which is available on the Website and is incorporated by reference in this Agreement, that regulates the use of the services;
1.4 “Agreement” means this agreement entered into between the customer and MKCNET;
1.5 “MKCNET” means MKC NETWORKS CC, Registration number 2007/043187/23;
1.6 “Business Day” means Monday to Friday, but excludes Saturdays and a day which is an official public holiday in the Republic of South Africa;
1.7 Business Hours” means the hours between 08h00 and 17h00 on a Business Day;
1.8 “CPA” means the Consumer Protection Act, 2008;
1.9 “Customer” means a user or host of any MKCNET services;
1.10 “EC Act” means the Electronic Communications Act, 2005;
1.11 “ECT Act” means the Electronic Communications Act and Transactions Act, 2002;
1.12 “Equipment” means any device, equipment or hardware used to access the services or used in conjunction with the services;
1.13 “ICASA” means the Independent Communications Authority of South Africa;
1.14 “Juristic person” means a company or close corporation and included a body corporate, partnership, association or trust;
1.15 “NCA” means the National Credit Act, 34 of 2005;
1.16 “RICA” means the Regulation of Interception of Communications and Provision of Communication Related Information Act, 2002;
1.17 “Services” means any MKCNET internet access package and any other related internet services;
1.18 ”Website” means www.mkcnet.co.za

2. ACT
2.1 Although the agreement is not a credit agreement as contemplated in the NCA, the customer’s application for a service or equipment may be subject to a credit referencing or risk assessment process. This means that MKCNET may utilize the information provided by the customer and the credit record from registered credit bureaus in order to determine whether the customer will be in a position to meet the obligations under the intended Agreement. MKCNET will be entitled to decline to activate services that the customer applies for if MKCNET reasonably determined that the customer may not be able to meet its commitments under the agreement.
2.2 MKCNET will be entitled to perform these assessments each time the customer applies for services or equipment.

3. Agreement
3.1 The agreement will commence on the acceptance date and endure indefinitely until it is cancelled as provided for in this clause 2, or otherwise provided in this agreement.
3.2 The customer may terminate this agreement by giving 1 (one) calendar month’s written notice to MKCNET.
3.3 MKCNET may cancel this agreement by giving 1 (one) calendar month’s written notice to the customer.
3.4 Notwithstanding the termination of the agreement, in the event that the customer continues to use the services despite the termination of the agreement, the customer will remain liable for and promptly pay on demand all amounts that would have been due to MKCNET as a result of the use of or access to the services and this agreement shall be deemed to continue to apply until such time as all amounts due to MKCNET have been paid in full.
3.5 If the agreement results from any direct approach to you by MKCNET or is an electronic transaction as contemplated in the ECT Act, the customer will be entitled to cancel the agreement on written notice to MKCNET without reason or penalty within 5 (five) Business Days of, in the case of services only being provided in terms of the agreement, the acceptance date.

4. SERVICE
4.1 MKCNET will use reasonable endeavours to make its services available to the customer, and to maintain the availability for use by customers. However, MKCNET will provide the services “as is” and “as available” and do not warrant or guarantee that the services will at all times be free of errors or interruptions, be always available, fit for any purpose, not infringe any third party rights, be secure and reliable, or will conform to the customer’s delivery timeline requirements, subject always to the provisions of the CPA, where applicable, and subject to any Service Level Agreement, where applicable.
4.2 MKCNET will use its best endeavours to notify the customer in advance of any maintenance and repairs which may result in the unavailability of a service, but cannot always guarantee this.

5. PAYMENT
5.1 The customer agrees to pay all amounts due under this agreement.
5.2 To the fullest extent permitted by law, all amounts due and payable in terms hereof shall be paid free of exchange and without deduction or set-off, by way of a direct debit order in favour of MKCNET (drawn against a current banking account nominated by the customer), or in such other manner as MKCNET may from time to time determine.
5.3 The customer agrees that:
5.3.1 MKCNET will be entitled and authorized to draw all amounts payable in terms of the agreement from the account specified;
5.3.2 the debit order will commence on the activation date and will continue and not be revoked until termination of this agreement or until all amounts due and owing to MKCNET have been fully and finally discharged;
5.3.3 the customer will sign all such forms and do all such things as may be necessary to give effect to the debit order as contemplated in this clause 5.3;
5.3.4 the customer’s first bill may be for part of a month and the customer will be charged for the number of days left in the month in which the customer signed up or switched over, plus the subscription for the next month.
5.4 Should the customer fail to pay any amount on the due date for payment then MKCNET may, without prejudice to any of its other rights and remedies:
5.4.1 take all such further steps as may be necessary to recover the outstanding amount from the customer, including without limitation the use of debt collection mechanisms. MKC Networks retains the right to suspend any services for non-payment, and to withhold such services until all arrears are settled in full on any and all products and services.
5.4.2 suspend the customer’s access to the service or the use of any product with notice to the customer until such time as the outstanding amount has been paid in full; or
5.4.3 terminate this agreement with immediate effect.
5.5 To the fullest extent permitted by law, all amounts due and payable in terms hereof shall be paid free of exchange and without deduction or set-off, by way of a direct debit order in favour of MKCNET (drawn against a current banking account nominated by the customer), or in such other manner as MKCNET may from time to time determine. It is recorded and the customer acknowledges that several MKCNET products (like internet and Voip line rental) are payable monthly in advance.
5.6 Should the customer’s debit order not be honoured for whatever reason, MKCNET will be entitled to charge the customer a reasonable administrative fee.
5.7 If any changes are proposed to any terms of an agreement between MKCNET and any Third Party supplier impacts on the provision of any services or products in terms of this Agreement, MKCNET shall be entitled to amend the terms, fees or charges for its services or products at any time on 30 (thirty) days’ notice to the customer. The amendment will take effect on the date indicated in the notice.
5.8 MKCNET will use reasonable endeavours to inform the customer well in advance, and in any event prior to disconnection, about the possibility of disconnection in the case of non-payment.
5.9 To the extent that MKCNET incurs any additional expenditure relating to the tracing and/or collection of unpaid amounts, those costs shall be for account of the customer to the extent permitted by law, including attorney and own client costs.

6. EQUIPMENT
6.1 Except for Equipment that the customer had fully paid for, all Equipment installed or provided by MKCNET remains the property of MKCNET and the customer agrees that:
6.1.1 the customer will take reasonable care of such equipment;
6.1.2 the customer may not sell, lease, mortgage, transfer, assign or encumber such equipment;
6.1.3 the customer may not re-locate such Equipment without MKCNET’s knowledge and permission;
6.1.4 the customer will inform any landlord that such Equipment is owned by MKCNET and therefore not subject to any landlord’s hypothec; and
6.1.5 the customer will return such equipment to MKCNET, at the customer’s expense, upon termination of the services to which the Equipment is related.

7. BREACH
7.1 Subject to any other provisions set out in this terms and conditions, should the customer be in breach of any provision of this Agreement, then MKCNET shall be entitled, without prejudice to any other rights that it may have and to the extent, required or permitted, as the case may be, by law, to forthwith:
7.1.1 afford the customer a reasonable opportunity to remedy the breach taking into account the nature of the breach in question; or
7.1.2 suspend the customer’s access to services;
7.1.3 cancel all agreements concluded between MKCNET and the customer; or
7.1.4 claim immediate performance and/or payment of all obligations in terms hereof.
7.2 Should MKCNET suspend, disconnect or terminate the customer’s services, MKCNET will be entitled to, charge the customer a reasonable fee for reconnecting the customer’s services

8. INDEMNITY
8.1 The customer hereby unconditionally and irrevocably indemnify MKCNET and agree to indemnify and hold MKCNET harmless against all loss, damages, claims, liability and/or costs, of whatsoever nature, howsoever and whensoever arising, suffered or incurred by MKCNET as a result of any claim instituted against MKCNET by a third party (other than the customer) as a result of (without limitation):
8.1.1 the use of MKCNET services or products other than as allowed or prescribed in the Agreement;
8.1.2 any other cause whatsoever relating to the Agreement or the provision of services or products to the customer where the customer have acted wrongfully or failed to act when the customer had a duty to so act.
8.2 To the fullest extent possible, the customer disclaims all responsibility or liability for any damages or loss howsoever arising, including but not limited to direct, economic, consequential loss or loss of profits, resulting from the use of or inability to use the services in any manner or from any reliance on the services in any way.
8.3 The customer agrees to indemnify and hold harmless MKCNET, its members, employees, servants, subcontractors and partners from any demand, action or application or other proceedings, including for attorney’s fees and other related costs made by any Third Party and arising out of or in connection with this Agreement and or the inability of any User to use the services.
8.4 The customer acknowledges its responsibility for its own internet security and privacy. Customers are strongly advised to install firewalls and anti-virus software for their own protection.

9. LIMITATION OF LIABILITY
9.1 Save to the extent otherwise provided for in this Agreement or where the customer is entitled to rely on or receive, by operation of law, any representations, warranties or guarantees, MKCNET do not make or provide any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality, security of any product or services.
9.2 Without limiting the generality of the provisions of clause 9.3, MKCNET shall not be liable for and the customer will have no claim of whatsoever nature against MKCNET as a result of –
9.2.1 any unavailability of, or interruption in the services due to an uncontrolled event;
9.2.2 any damage, loss, cost or claim which the customer may suffer or incur from any suspension or termination of the service/s for any reason contemplated in the Agreement.
9.3 In addition to and without prejudice to any other limitations of liability provided for in the Agreement and to the fullest extent permitted by applicable law, MKCNET shall not be liable to the customer for any direct damages howsoever arising and neither party shall be liable to the other for any special, indirect, incidental, consequential or punitive damages arising out of or relating to this Agreement, whether resulting from negligence, breach or any other cause. To the extent that a competent court or tribunal or other competent dispute resolution body or authority finally determines, notwithstanding the exclusion contained in this clause, that MKCNET is liable to the customer for any damages, MKCNET’s liability to the customer for any damages howsoever arising shall be limited to the amounts paid by the customer under this Agreement in consideration for services or a product during the immediately preceding 12 (twelve) month period in respect of the services or product which gave rise to the liability in question.

10. DELEGATION
The customer may not sell, cede, assign, delegate or in any other way alienate or dispose of any or all of its rights and obligations under and in terms of this Agreement without the prior written approval of MKCNET. MKCNET shall be entitled to sell, cede, assign, delegate, alienate, dispose or transfer any or all of its rights and obligations under and in terms of this Agreement to any of its affiliates or to any third party without the customer’s consent and without notice to the customer.

11. JURISDICTION
Notwithstanding any other terms of this Agreement, the customer hereby consents to the jurisdiction of the Magistrate’s Court in the Republic of South Africa in respect of any proceedings that may be initiated by MKCNET arising out of this Agreement, provided that MKCNET shall be entitled, in its reasonable discretion, to institute such proceedings in the High Court of South Africa and, in such event, the customer consents to the jurisdiction of such court.

12. GENERAL
12.1 The parties acknowledge and agree that this Agreement constitutes the whole of the agreement between them and that no other agreements, guarantees, undertakings or representations, either verbal or in writing, relating to the subject matter of this Agreement not incorporated in this Agreement shall be binding on the parties. No changes or cancellation of this Agreement by the customer will be binding on any of the parties unless recorded in writing and signed by both parties, notwithstanding activation of the service.
12.2 The customer agrees that any invoices or notices send by MKCNET to the customer in terms of any agreement concluded between the parties may be sent via e-mail unless otherwise prescribed by law.
12.3 The customer acknowledges that it has read and understood the MKCNET acceptable use policy (AUP) (which is available at http://www.mkcnet.co.za and that a failure to observe the provisions of the AUP may lead to the suspension of the services and or cancellation of this Agreement.
12.4 No indulgence, leniency or extension of time which MKCNET may grant or show to the customer shall in any way prejudice MKCNET or preclude MKCNET from exercising any of its rights in the future.
12.5 The physical address where MKCNET will receive legal service of documents is the following:
11 Munnik Street Graaff-Reinet

ACCEPTABLE USE POLICY

1.Definitions

“capped” means packages that allow the user a predetermined amount of data, but terminate connection once the user reached the predetermined limit;
“infrastructure” means all facilities, equipment, software and other amenities owned or leased by the service provider and utilised in or related to the provision of the service.
“service provider” means MKC NETWORKS CC,
“service” means any service which the user receives from the service provider, including but not limited to any form of internet or network access and any other related services such as hosting, mailbox, Voip, VPN, etc;
“uncapped” means packages where the user’s connection is never terminated, irrespective of how much data the user uses. There will, however, be instances where throttling or shaping may occur at threshold levels to ensure sustainability of the service for all users;
“unlimited” means packages where there are literally no limits, there are therefore no throttling or shaping and no restrictions on use;

2. Introduction

2.1. This Acceptable Use Policy (“AUP”) serves to define the accepted behaviour of users of the network and systems (“infrastructure”) of MKC NETWORKS CC (“the service provider”), and is intended to maintain the integrity and quality of the service and protect the users and the infrastructure from abuse. Users are required to adhere to all the policies specified in this AUP without exception.

2.2. This AUP forms part of and is hereby incorporated by reference into the General Terms and Conditions governing the provision of the service. An updated copy hereof will be available at https://www.mkcnet.co.za

2.3. This AUP may be amended from time to time as required by legal developments. While the service provider will take steps to notify users of amendments users retain the sole responsibility for acquainting themselves with such amendments and will be regarded as having agreed thereto through continued use of the service.

2.4 This AUP applies to and will be enforced for intended and unintended (like viruses and other unknown causes) prohibited usage.
3. Compliance with applicable laws and regulations

3.1. The service provider’s infrastructure and the service provided may be used only for lawful purposes. Users may not violate any applicable laws or regulations of South Africa within the territory of South Africa.

3.2. Transmission, distribution or storage of any material on or through the infrastructure in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
4. Transmission of data

4.1. The user acknowledges that the service provider is unable to exercise control over the content of the information passing over the infrastructure and the Internet, including any websites, electronic mail transmissions, news groups or other material and associated materials such as traffic data created or accessible over its infrastructure. The service provider is not responsible for the content of any messages or other information transmitted over its infrastructure.

4.2. The user acknowledges further that the service provider is under no general obligation to monitor traffic passing over the infrastructure and the Internet.

5. Uncapped
5.1 No Uncapped packages at this time.

6. System and Network Security

6.1. Any reference to systems and networks under this section includes the Internet (and all those systems and/or networks to which user is granted access through the service provided) and includes but is not limited to the infrastructure of the service provider. The user may not circumvent user authentication or security of any host, network, or account (referred to as “cracking” or “hacking”), nor interfere with service to any user, host, or network (referred to as “denial of service attacks”).

6.2. Violations of system or network security by the user are prohibited, and may result in civil or criminal liability. The service provider will investigate incidents involving such violations and will involve and co-operate with law enforcement officials if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:
6.2.1. Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of any system or network or to breach security or authentication measures;
6.2.2. Unauthorised monitoring of data or traffic on the network or systems;
6.2.3. Interference with service to any user, host or network including, without limitation, mail-bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
6.2.4. Forging of any TCP-IP packet header (spoofing) or any part of the header information in an email or a newsgroup posting.

6.3. All services rendered is subject to available bandwidth, data storage and other limitations of the service provided, which the service provider can from time to time revise at its own discretion and without prior notice to the user.

6.4 The service provider reserves the sole discretion to determine whether usage of the service interferes with other users’ use and enjoyment of any services provided by the service provider over the network.

6.5 It is the user’s responsibility to implement security measures, including but not limited to:
6.5.1. changing the internet password;
6.5.2. changing the router password;
6.5.3. installing licensed internet security software that completely addresses the user’s needs;
6.5.4. monitoring own usage for any irregularities.
7. Disclaimer and indemnity

7.1. The service provider disclaims all and any liability for any claim or action or other legal proceeding, howsoever arising, from unacceptable use or use in contravention of this AUP of the service or the service provider’s infrastructure by users, including special and consequential damages and damages for loss of profits and pure economic loss.

7.2. The user agrees to indemnify and hold the service provider harmless in respect of liability for any claim or action or other legal proceeding, howsoever arising, from unacceptable use or use in contravention of this AUP or of the service or the service provider’s infrastructure by users, including special and consequential damages and damages for loss of profits and pure economic loss.
8. E-mail Use

8.1. It is explicitly prohibited to send unsolicited bulk mail messages (“junk mail” or “spam”) of any kind (commercial advertising, political tracts, announcements, etc.). This is strongly objected to by most Internet users and the repercussions against the offending party and the service provider and can often result in disruption of service to other users.

8.2. Users’ attention is drawn to section 45 of the Electronic Communications and Transactions Act No. 25 of 2002 (Republic of South Africa) and the fact that failure to comply with the provisions of section 45 can result in criminal liability.

8.3. Maintaining of mailing lists by users of the service is acceptable only when done with the written permission and approval of the list members, and at the members’ sole discretion. Should mailing lists contain invalid or undeliverable addresses or addresses of unwilling recipients those addresses must be promptly removed.

8.4. The service provider reserves the right to request that a user provide documentary evidence of the written permission or approval obtained by the user in respect of any complaining third party or parties and users consent to delivering such material within 48 hours of receipt of a written request from the service provider to this effect. Failure to respond timeously to such a request will constitute grounds for termination or suspension of the user’s account or such other sanction as may be proportionate in the circumstances.

8.5. Users may not forward or propagate chain letters nor malicious emails.
9. Public relay

9.1. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail server. Users’ mail servers must be secure against public relay as a protection to both themselves and the Internet at large. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed.

9.2. The service provider reserves the right to examine users’ mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. The service provider also reserves the right to examine the mail servers of any users using mail servers provided by the service provider for “smart hosting” (when the user relays its mail off a service provider mail server to a mail server of its own) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in a manner aimed at preserving customer privacy.

9.3. Notwithstanding measures taken by the service provider in this regard users acknowledge that the responsibility for taking reasonable measures to secure their mail servers against public relay remains solely that of the user and the service provider will accept no liability in this regard (unless arising from its own negligence in the securing of mail servers owned by it).
10. Interception and Monitoring

10.1. Users expressly acknowledge the fact of and consent to the lawful monitoring and interception of traffic carried over the service provider’s infrastructure by the service provider or related entities under the following circumstances:
10.1.1. Where required under the provisions of the Interception and Monitoring Prohibition Act No 127 of 1992 or the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) or any other law;
10.1.2. Where required by court order;
10.1.3. Where required for the maintenance of system and network integrity and security;
10.1.4. Where required for the efficient provision of services, including billing and bandwidth and performance monitoring;
10.1.5. Where required for the actioning of a takedown notice or complaint in terms of this AUP.

10.2. The service provider will undertake interception and monitoring in accordance with the following principles:
10.2.1. The privacy of users is a fundamental right and any interception and monitoring will accordingly be reasonable and proportionate according to the circumstances;
10.2.2. The actual content of any private communication will not be accessed unless required by law or otherwise regarded as necessary for the achievements of one or more of the objectives set out above;
10.2.3. Staff and specifically contracted entities will be bound by confidentiality agreements in respect of interception and monitoring activities.

10.3. The user acknowledges that the service provider is lawfully required to intercept communications in terms of the provisions of RICA. Any interception of communications shall be in accordance with RICA, as and when required under RICA.
11. Takedown Notices

11.1. The procedure in respect of take-down notifications is laid out in section 77 of the Electronic Communications and Transactions Act No. 25 of 2002 (“ECT Act”).

11.2. The essence of the procedure is that a complainant who believes that an ISP is providing services which infringe his or her rights may issue a notification to the ISP or its designated agent, requesting that such services be terminated.

11.3. Under section 77 of the ECT Act a take-down notice must contain the following information:
11.3.1. the full names and address of the complainant;
11.3.2. the written or electronic signature of the complainant;
11.3.3. identification of the right that has allegedly been infringed;
11.3.4. identification of the material or activity that is claimed to be the subject of unlawful activity;
11.3.5. the remedial action required to be taken by the service provider in respect of the complaint;
11.3.6. telephonic and electronic contact details, if any, of the complainant;
11.3.7. a statement that the complainant is acting in good faith; and
11.3.8. a statement by the complainant that the information in the take-down notification is to his or her knowledge true and correct.

11.4. The service provider will take such steps as are available to alert any affected user of the receipt of a takedown notice but is under no obligation to do so. Users acknowledge and agree that they will co-operate fully with the service provider where it is required by a validly-issued take down notice to remove content or disable access to content.

11.5. Users are encouraged to voluntarily remove any content which is the subject of a takedown notice.
12. Complaints / Failure to observe this AUP

12.1. Upon receipt of a complaint, or having become aware of an incident, the service provider reserves the right to, as may be applicable:
12.1.1. Limit the user’s throughput;
12.1.2. Prevent or limit the service of the user through specific ports or communication protocols;
12.1.3. Inform the user’s network administrator of the incident and require the network administrator or network owner to deal with the incident according to this AUP.
12.1.4. In the case of individual users suspend the user’s account and withdraw the user’s network access privileges completely.
12.1.5. Charge the offending parties for administrative costs as well as for machine and human time lost due to the incident.
12.1.6. In severe cases suspend access of the user’s entire network until abuse can be prevented by appropriate means.
12.1.7. Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users’ details to law enforcement agencies.

12.2. The service provider reserves the right to take any one or more of the steps listed above, insofar as it deems them proportionate, in its absolute and sole discretion, against the offending party.

12.3. All cases of violation of the above Acceptable Use Policy should be reported to info@mkcnet.co.za
13. General

13.1. The service provider’s failure to enforce this policy, for whatsoever reason, shall not be construed as a waiver of the service provider’s right to do so at any time.

13.2 The Service Provider reserves the right to amend this AUP from time to time.

14. Interactions with MKC NETWORKS CC staff and MKC NETWORKS CC brands. Clients will be held accountable for their conduct towards MKC NETWORKS CC staff and in the public or private domain with regard to allegations or malicious conduct directed toward MKC NETWORKS CC its staff or any MKC NETWORKS CC brand.
Abusive behaviour, including (but not limited to) aggression, bullying, offensive language or conduct, including threats, humiliation or any type of intimidation on a forum or directed at MKC NETWORKS CC, its staff or any MKC NETWORKS CC brand will be deemed abusive and will not be tolerated. Such conduct may constitute an AUP violation and MKC NETWORKS CC reserves the right to suspend or terminate the provision of Services to a Client in such cases.
Clients using public platforms to spread libel, false allegations, unreasonably or maliciously diminish the reputation or public perception of the MKC NETWORKS CC, its staff or any MKC NETWORKS CC brand may have their Services suspended or terminated, depending the severity and circumstances of the incident(s), and may also be regarded as contrary to the AUP.

MKC NETWORKS CC Fibre Broadband General Terms and Conditions

General terms

The installation and activation fees are prescribed by the last-mile provider, not MKC NETWORKS CC.

Although we endeavour to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by our last-mile partners, which may sometimes have slight inaccuracies.

Standard installations on the Openserve Electronic Communications Network are limited to 8 meters, and any installations that exceed a measured distance of 8 meters (but not in excess of 200 meters), shall be deemed to be a non-standard installation for which the subscriber shall be liable in respect of the additional charges. The non-standard installation charges amount to R 182.40 (Incl. VAT) per additional linear meter.

Fibre packages are uncapped, unshaped and unthrottled – There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied except where it is stated differently on the contract.

Commencement and Duration

Upon the activation of a MKC NETWORKS CC fibre account, the MKC NETWORKS CC Broadband Services may be rendered in accordance with the following fixed-term agreements:

1:            24-month period.

The fixed-term agreements entered into by subscribers shall remain in force and in effect for the entirety of the minimum duration, whereafter:

the agreement shall persist on a month-to-month basis until a subscriber either renews the agreement for a further period, or

the fixed-term agreement is terminated by either party providing one calendar month prior written notice to the other.

Prior to the expiration of a 24-month fixed-term agreement, MKC NETWORKS CC shall provide subscribers with at least 30 calendar days prior notice of the imminent expiration of a fixed-term agreement.

In the event that the MKC NETWORKS CC Fibre Broadband Services are discontinued, for whatever reason, prior to the expiry of the initial period of a fixed-term agreement, such discontinuation, along with the migration options or alternatives available to the subscriber, shall be conveyed to the subscriber upon reasonable prior notice.

Charges and Tariffs for MKC NETWORKS CC Fibre Broadband Services and related products

MKC NETWORKS CC reserves the right to adjust, vary and/or amend the terms and conditions pertaining to the charges levied for the MKC NETWORKS CC Fibre Broadband Services and the manner in which the MKC NETWORKS CC Fibre Broadband Services are rendered or made available from time to time and throughout the duration of the fixed-term agreements. Any such adjustments, variations and/or amendments shall be conveyed to subscribers, in writing, at least 30 calendar days prior to their effective date, or such other reasonable period as the circumstances may require.

A subscriber may purchase the MKC NETWORKS CC Fibre Broadband Services through the following sales and distribution channels:

1: MKC NETWORKS CC Fibre available at www.mkcnet.co.za

2: MKC NETWORKS CC Fibre Broadband Services Tel: 083 794 5649

3: MKC NETWORKS CC Office: 47 Donkin Street Graaff-Reinet

If you cancel the agreement within the minimum commitment term of 24 months, you will be billed pro-rata for the fibre installation. The fibre installation and router cost are amortized into your contract, which means you will be billed for the remaining amount owing on both.

MKC NETWORKS CC requires a 30-day cancellation notice period.

Non-payment of Charges

MKC NETWORKS CC reserves the right to temporarily suspend the provision of the Fibre Broadband Services in the event that a subscriber fails, for whatever reason, to tender payment for the invoiced amount that is due and payable. In the event that the suspension persists for a duration of more than 2 consecutive calendar months, MKC NETWORKS CC reserves the right to terminate the fixed-term agreements, whereafter the provision relating to the early termination of fixed-term agreements as set out, shall be applicable.

In the event of early termination within the first 12 months of the subscription, an early termination fee of R1400.00 will be charged and payable by the subscriber. Early terminations after the 12 month period shall be charged at R700.00. Early termination penalties shall be payable within 30 days from date of the termination of subscription.

In the event that a subscriber rectifies the causes for their temporary suspension, MKC NETWORKS CC reserves the right to charge the subscriber a reconnection charge.

MKC Networks retains the right to suspend any services for non-payment, and to withhold such services until all arrears are settled in full on any and all products and services

Services which have been suspended for non-payment of fees will remain suspended until payment has been made and the service is reconnected as described below. The client will not be credited for data or services that would otherwise have been available to the client during the period of suspension

Should the client settle the unpaid fee they will be reconnected as described below.

If the client’s services are suspended or terminated for any reason, including non-payment, MKC Networks may charge a reconnection fee for subsequent reactivation of services. Reconnection fees are payable in full before any services can be reactivated, once suspended. MKC Networks may charge multiple reconnection fees where multiple products are affected, and may charge “escalating” penalties for repeated non-payment offences. Any prior leniency shown in this regard will not prejudice MKC Networks ‘s right to enforce such penalties in full at any time (within their discretion).

Reconnection of services may be subject to a waiting period of up to 72 hours, at MKC Networks ’s discretion, regardless of when payment is received or cleared.

In cases of suspension of services due to non-payment, MKC Networks reserves the right to levy both reconnection fees and admin fees. Any and all penalty fees must be settled in full, prior to reconnection of affected services.

MKC Networks reserves the right to terminate services where a client has shown a repeated disregard for payment terms and consistently fails to make regular scheduled payments on time and using approved payment methods. The conditions of termination will be based on guidelines determined at MKC Networks ’s discretion and may vary. The means and terms of termination will be determined at MKC Networks ’s discretion. Notice of termination will be provided to the best of MKC Networks ’s ability, but MKC Networks will not be held liable for claims or requests for further provision of services once a client’s services have been terminated due to non-payment.

Invoicing and Billing

Subscribers shall have their monthly invoices delivered to their nominated email address throughout the duration of their fixed-term agreement, and the first invoice shall be comprised of the pro-rata amount for the relevant month.

The monthly subscription charges for the MKC NETWORKS CC Fibre Broadband Services shall be billed and invoiced at least one (1) month in advance.

Service interruptions

MKC NETWORKS CC shall endeavour to limit service interruptions to the Fibre Broadband Services, and MKC NETWORKS CC shall use its reasonable commercial endeavours to avail its technical personnel for purposes of rectifying the service interruptions.

Where a subscriber experiences service interruptions to their Fibre Broadband Services, the subscriber must promptly notify MKC NETWORKS CC of the service interruption.

Where upon reasonable investigation, MKC NETWORKS CC determines that a service interruption to the Fibre Broadband Services that a subscriber has experienced and reported; emanates from a subscriber’s Customer Premises Equipment or related devices, MKC NETWORKS CC shall endeavour to rectify the service interruption remotely, failing which MKC NETWORKS CC may dispatch its technical personnel to attend to the service interruption at the subscriber’s premises.

Where MKC NETWORKS CC determines that the service interruption is directly or indirectly attributable to the subscriber’s willful acts and/or omissions, negligence or gross recklessness, all costs that are incurred to rectify the service interruption shall be for the subscriber’s account.

Liability

MKC NETWORKS CC accepts no liability for any loss or damage to the subscriber’s property or other related equipment arising out of the provision, installation or maintenance of the Fibre Broadband Services and related products, except where such loss or damage to the property or equipment is caused due to the gross negligence of MKC NETWORKS CC or its agents. MKC NETWORKS CC accepts no liability for any loss or damage to the equipment of the subscriber arising out of the subscriber’s use of the subscriber equipment.

MKC NETWORKS CC accepts no liability for any loss or damage arising out of the use of the Fibre Broadband Services and related products, including loss or damage due to using the internet and/or the transferring of files and content.

Upgrades and Migrations

The subscriber may migrate to any other MKC NETWORKS CC Fibre Broadband Services subscription plan by contacting MKC NETWORKS CC and submitting the request.

The request to migrate shall be subject to the subscriber’s current subscription plan, and the contemplated subscription plan that the subscriber wishes to migrate to.

MKC NETWORKS CC may in certain instances have specific migration rules for specific subscription plans which may restrict migrations. For the avoidance of doubt, where a subscriber has subscribed to a promotional offer, such a subscriber shall not be permitted to migrate away from the promotional offer to an alternative/or another promotional offer.

Subscriber Moves and Relocations

Where a subscriber wishes to move of relocate from their residential premises from which the MKC NETWORKS CC Fibre Broadband Services are rendered, the following specific conditions shall apply:

1: All moves and relocations are subject to one (1) calendar month prior written notice;

2: Moves will be allowed subject to a feasibility study on whether the MKC NETWORKS CC Fibre Broadband Services may be provisioned at the new location; and

3: Any additional costs that are incidental to the provisioning of the MKC NETWORKS CC Fibre Broadband Services at a new location, will be charged to the subscriber with prior approval.

Where a subscriber re-locates to a geographic area within which MKC NETWORKS CC does not render Fibre Broadband Services, the subscriber shall be entitled to terminate their fixed-term agreement.  However, the subscriber shall be liable for any outstanding charges that relate to the Customer Premises Equipment and the installation of the Optical Network Terminal equipment.

Where a subscriber re-locates to a geographic area within which MKC NETWORKS CC renders Fibre Broadband Services, should the subscriber wish to continue receiving MKC NETWORKS CC Fibre Broadband Services, they shall be required to terminate their existing fixed-term agreement and subsequently enter into a new fixed-term agreement, though no early termination charges shall be applicable.

For the avoidance of doubt, should the subscriber elect to terminate their MKC NETWORKS CC Fibre Broadband Services fixed-term agreement notwithstanding the availability of Fibre Broadband Services within their relocated geographic area, the subscriber shall be liable for the applicable and relevant early termination charges as set-out.